As a Professional Helper, I understand the importance of providing a seamless customer experience for your unique business goals. I’m passionate about helping start-ups succeed and am committed to making your customer experience exceptional. Take a look at the services I can provide below, and reach out to revolutionize your start-up's customer experience strategy and foster long-term success.
How Can I Help?
Need help establishing your support organization, but not ready for a full-time senior leader? I can help shape or reshape your support experience to fit your business goals.
Are you looking for ways to incorporate automation and AI into your CX workflow? I can help improve efficiency by assessing your current setup, vetting appropriate solutions, and helping you onboard with the right tools.
Does your outbound support experience need a tune up? Are your customers asking questions answered in your FAQ? Is your FAQ behind on updates or lacking content? I can help by establishing key processes for maintaining your knowledge base and assess if and here automation or chatbots may help!
Are you looking for a leader with a specific skill set? o you need to quickly build a team of experienced CX professionals to support your rapidly growing user base? Just need help writing a better job description, or hitting the right network of people? I can help!
I can help build a Voice of the Customer program to collect, analyze, and act on feedback throughout your organization.