I’m Ashley!

I'm a solution-oriented leader who builds CX organizations with empathy at their core. I’ve been working in support for almost two decades, and I thrive in highly collaborative, cross-functional teams, striving to provide impactful support aligned with your business needs.

After college, I've exclusively worked at growth-stage start-ups, either as an individual contributor on a high-functioning team or as a leader, building the team and operations necessary to support a highly engaged, fast-growing user base.

At the heart of Professional Helpers' mission is my passion for revolutionizing early-stage companies by crafting exceptional customer experiences. By focusing on strategic CX innovation, I've led teams in implementing automation and chatbots, resulting in significant improvements in efficiency, quality, and customer satisfaction.

You can find a feed of my LinkedIn posts below - I tend to share thoughts on:

👩🏾‍💻 CX Management and Operational Best Practices

👥 General Team Leadership & Cross-Functional Collaboration

🙋🏾‍♀️ DEIB topics, especially as related to being a Black woman in Tech

🎮 The user experience of gaming every once in a while 😅