I'm a solution-oriented CX leader who builds teams and support orgs with empathy at the core. I thrive in highly collaborative, cross-functional teams and strive to provide impactful support aligned with your business needs.

Some things about me:

I've been working in support for almost 20 years 😬

Out of college, I've exclusively worked at growth-stage start-ups, either as an IC on a high-functioning team or as a leader, building the team and operations needed to support a highly engaged, fast-growing customer or user base.

I love implementing automation and Generative AI Chatbots for support teams, but I'm very opinionated about the tools to do it with and what to use it for.

You can find my LinkedIn here - I post about:

👩🏾‍💻 CX Management and Operational Best Practices

👥 General Team Leadership & Cross-Functional Collaboration

🙋🏾‍♀️ DEIB topics, especially as related to being a Black woman in Tech

🎮 The user experience of gaming every once in a while 😅