reshaping customer experiences
Hey there, I’m Ashley! I’m building Professional Helpers to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Let’s connect passionate people with fulfilling careers where they can make a difference daily!
What I Can Do For You
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Need help establishing your support organization, but not ready for a full-time senior leader? I can help shape or reshape your support experience to fit your business goals.
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Are you looking for ways to incorporate automation and AI into your CX workflow? I can help improve efficiency by assessing your current setup, vetting appropriate solutions, and helping you onboard with the right tools.
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Does your outbound support experience need a tune up? Are your customers asking questions answered in your FAQ? Is your FAQ behind on updates or lacking content? I can help by establishing key processes for maintaining your knowledge base and assess if and here automation or chatbots may help!
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Are you looking for a leader with a specific skill set? o you need to quickly build a team of experienced CX professionals to support your rapidly growing user base? Just need help writing a better job description, or hitting the right network of people? I can help!
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I can help build a Voice of the Customer program to collect, analyze, and act on feedback throughout your organization.
Get in touch.
Need Fractional CXO support? Want to post or feature a role you’re hiring for? Just want to chat through your current CX situation? Reach out!