Title page of a weekly customer experience report titled 'CX Weekly All Hands' with a subtitle 'What’s going on this week?' and a footer indicating 'QX Week XX'.
A team goal chart titled 'CX Team Goals QX XXXX' with three sections: 'Answer XX Tickets per Hour' explaining focus on quick customer support, 'XX 5 Star Feedback' emphasizing maintaining high CSAT scores, and 'Maintain XX% QA Score' about keeping qu
Dashboard displaying weekly customer experience metrics including bar chart of tickets created and boxes sent, line graph of response times, and a table with weekly data on tickets, boxes, response times, and ratings.
Team Updates slide listing various updates and notes, including discussing hold options impact, increasing product variety, analyzing text responses, updating cancel reasons, and adding multiple choice follow-up questions with examples.
A presentation slide titled 'Customer Success Story' with placeholder text, bullet points mentioning a ticket URL, issue, agent help, and customer satisfaction.
Slide titled 'Social Media Updates' with date placeholder. Sections for Facebook, Twitter, and Instagram updates, including bulleted questions about engagement, outreach, sharing, stories, reels, and surveys.
A presentation slide with the title 'NPS Updates' and three sections titled 'Promoters,' 'Detractors?,' and 'Overall Trends.' The slide contains bullet points with questions related to customer feedback and responses to NPS surveys.
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