Cover slide of a presentation titled 'CX KPIs & Goals: Agent X' with a subtitle 'Updated Month X, 20XX' on a white background.
A team goals presentation slide with sections: answers to ticket rate, customer satisfaction feedback, and quality assurance score, in black text on a white background.
A weekly customer experience (CX) metrics report including a bar graph of tickets created and boxes sent, a line graph of response times, and a table with weekly data on tickets, boxes, responses, and performance metrics.
Dashboard titled 'Your Weekly Metrics' displaying bar and line charts with data on tickets solved and resolution time, respectively, along with summary statistics and goals for weekly performance.
Slide titled 'This Week's Focus' with a weekly plan including goals for improving TPH and CSAT, and inquiring about projects.
A document titled 'QA Review' with placeholder date, consisting of bulleted tips on responding to bad CSAT feedback and improving tone in customer communication.
Weekly soft skill check-in sheet with questions about training areas and feedback.
Cover page of a customer service agent dossier for a social media specialist, with the title in large bold text and the subtitle beneath it.
A presentation slide titled 'Social Media Specialist: Your Scope & Responsibilities' listing various tasks and responsibilities divided into two columns.
A guide outlining a 90-day onboarding plan with milestones at 30, 60, and 90 days, including learning company mission, understanding impact, documentation, self-directed learning, troubleshooting, and quality metrics.